The following requests can be made at the Student Support Services Portal.
If you have questions about working through or studying for your course(s):
For questions related to fees, admissions, courses, programs, transcripts, and exams, log in with your myAU credentials submit your question.
Alternatively, you can get real-time answers to common questions about AU from AskAU.
Ask in the form of a question, such as "When do your courses start?".
For questions related to online course navigation, content, requirements, assignments, and exam preparation, your point of contact depends on the Faculty that offers your course.
Check the table below to determine whether you should contact your Tutor for assistance or login to ask your question in the Student Support Service Portal.
For questions related to graduate courses please refer to your course materials and contact your instructor/coach directly, or contact the graduate program office.
Contact options vary depending on the Faculty that offers the course you are registered in.